Shipping policy

At Pet Department Store, we are committed to providing reliable, secure, and timely shipping services for our customers throughout the United States. This Shipping Policy explains our order processing times, shipping methods, delivery estimates, and other important shipping information.

Shipping Locations

We currently ship within the United States only.

At this time, we do not offer international shipping.

Order Processing Time

All orders are processed within 1–2 business days after payment confirmation.

Processing Days: Monday to Friday
Orders placed on weekends or holidays will be processed on the next business day

Please note that high order volumes, holidays, or severe weather conditions may occasionally cause minor processing delays.

Shipping Time

Estimated delivery time is 3–7 business days after the order has been shipped.

Delivery times may vary depending on:

Customer location
Carrier operations
Weather conditions
Peak holiday seasons

Total Estimated Delivery Time

The total estimated delivery time is:

4–9 business days
(Processing Time + Shipping Time)

Shipping Carriers

We may use trusted shipping carriers such as:

USPS
UPS
FedEx
DHL eCommerce

Carrier selection may vary depending on the shipping destination and package size.

Shipping Fees

Shipping costs are calculated at checkout based on the order size, weight, and delivery location.

Free shipping promotions may be offered on selected products or qualifying orders.

Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number and tracking link.

Customers can also track their orders directly through our Order Tracking page on the website.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information during checkout.

Pet Department Store is not responsible for delays or failed deliveries caused by incorrect or incomplete addresses provided by customers.

Lost or Delayed Packages

If your package is delayed, lost, or marked as delivered but not received, please contact the shipping carrier first. If additional assistance is needed, our support team will gladly help investigate the issue.