Refund policy

At Pet Department Store, we want every customer to shop with confidence. If you are not fully satisfied with your purchase, we offer a simple and transparent return and refund process for eligible orders.

Returns & Exchanges

We accept returns for both defective and non-defective products within 30 days of delivery.

We also accept exchanges for eligible items.

To qualify for a return or exchange:

Products must be unused and in original condition
Items must include original packaging and accessories
Proof of purchase or order confirmation is required

Product Condition

We only accept returns for new products. Used, damaged by customer misuse, or altered items may not qualify for refunds or exchanges.

Return Method

Returns are accepted by mail.

Customers can request a return authorization by contacting our support team.

Free Return Label

We provide a free downloadable and printable return shipping label for approved returns.

Restocking Fees

We do not charge any restocking fees for returned items.

Refund Processing Time

After the returned item is received and inspected, approved refunds are processed within 7 business days to the original payment method.

Please note that banks or payment providers may require additional time to post the refund to your account.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery. Our support team will work quickly to resolve the issue.