Privacy policy

At Pet Department Store, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website or make a purchase.

By using our website, you agree to the practices described in this policy.

Information We Collect

We may collect the following types of information:

Personal Information

When placing an order or contacting us, you may provide:

Full name
Shipping and billing address
Phone number
Email address
Payment information

Automatically Collected Information

When you browse our website, certain information may be collected automatically, including:

IP address
Browser type
Device information
Pages visited
Cookies and usage data

How We Use Your Information

We use your information to:

Process and fulfill orders
Provide customer support
Send order confirmations and updates
Improve website functionality and user experience
Prevent fraud and unauthorized activity
Comply with legal obligations

Payment Security

We use secure payment processing systems to protect your payment information. Sensitive payment details are encrypted and handled through trusted third-party payment providers.

Cookies

Our website may use cookies and similar technologies to improve browsing experience, analyze traffic, and personalize content.

You may disable cookies through your browser settings, though some website features may not function properly.

Sharing of Information

We do not sell or rent your personal information.

We may share limited information with trusted service providers only when necessary for:

Payment processing
Shipping and delivery
Website hosting and maintenance
Fraud prevention

These providers are required to keep your information secure and confidential.

Data Retention

We retain personal information only as long as necessary to fulfill orders, comply with legal obligations, resolve disputes, and enforce our policies.